Regular general/public cruises: A minimum of 72 hours notice is required by Passengers to cancel or reschedule a booking (no refund on credit card fee).
No refund within 72 hours of a cruise (crew and food organised by then)
If Brisbane Cruises re-schedule a cruise, a full refund will be offered or we will be happy to transfer you to another cruise.
Special Event cruises: e.g. Riverfire/Sunsuper Night Sky, Christmas Day, NYE, Brisbane to Gladstone Yacht Race start, FUNCTIONS or Christmas cruises, a minimum of one month (30 days) is required to cancel a booking. Any cancellations within this period will not be refunded. Transfer to another event is at our discretion.
General Terms and Conditions for Brisbane Cruises Pty Ltd (as appears on each confirmed booking)
The standard terms and conditions below, apply in **NORMAL situations. In the event of Pandemics, other diseases or natural disasters, cruises will be rescheduled to a later date and payments transferred.
**Notice of 72 hours is required to cancel (bank fees not refunded) or reschedule a booking on our regular cruises. NO REFUND if cancelled within the 72 hours. (Excludes function & Christmas bookings). Cruise days, agenda, vessels and destinations may change in the interests of safety, travel conditions, or any other situations whether in our control or not. We reserve the right to cancel cruises if minimum numbers are not met. The company, or staff will not be held responsible for any unforeseeable events or break downs which may affect or alter cruises nor be responsible for any death, injuries or losses suffered when on board or during tours. Unless advised otherwise by you, we reserve the right to photograph/video our passengers during cruises and use in our marketing. You will receive regular emails with upcoming events/cruises:- simply unsubscribe if not wanted. Gift card value remains as purchased. Menus and prices subject to change without notice.
Function/Charters and Events such as Riverfire, Night the River Sings, Christmas Day, Christmas Parties and New Years Eve require a 30 day notice of cancellation.
St Helena Island School Tours require 120 days notice of cancellation.
WHEELCHAIR ACCESS IS LIMITED. Please call the office on 07 3630 2666 to discuss your specific needs.