TERMS AND CONDITIONS

COVID19 Safety Plan

Feel safe onboard the Lady Brisbane! For the safety of our passengers and crew, we have a COVID Safety plan in place.

Following Queensland Health Department guidelines:

• Temperatures are taken as passengers are boarding. 
• Any passenger with an "above normal" temperature will NOT be permitted to board the vessel.
• Hand sanitiser stations set up on boarding and strategic areas on board.
• Current social distancing measures apply.
• Passengers: BYO face mask/scarf to wear at food service time only (10mins).
• Our crew wear masks and gloves for serving.
• Our trained crew have completed the latest COVID Safety requirements for our industry.

In addition to Government guidelines, for the safety and comfort of our passengers:

• BYO travel mugs OR use OUR disposable coffee cups.
• The Lady Brisbane is NOT a cruise ship.
• Brisbane Cruises is a Brisbane based small business.
• The Lady Brisbane is NOT air conditioned.
• Enjoy the fresh sea air from her many decks.
• Plenty of under-cover areas.

Lady Brisbane is looking Fabulous after recent slipping and all our crew look forward to welcoming you onboard. Thank you for supporting a local small business during these unprecedented times.

Take a look at the "walk through" video of our Lady Brisbane on our Home Page.

SURCHARGES:

• 10% Surcharge on drinks purchased on Public Holidays
• Credit card Surcharge on all bookings (amount will be calculated automatically on booking)

CANCELLATION POLICY:

Regular general/public cruises: A minimum of 72 hours notice is required by Passengers to cancel or reschedule a booking (no refund on credit card fee).

No refund within 72 hours of a cruise (crew and food organised by then)

If Brisbane Cruises re-schedule a cruise, a full refund will be offered or we will be happy to transfer you to another cruise.

Special Event cruises:  eg Riverfire/Sunsuper Night Sky, Christmas Day, NYE, Brisbane to Gladstone Yacht Race start, functions or Christmas cruises, a minimum of two months (60 days) is required to cancel a booking. Any cancellations within this period will not be refunded. Transfer to another event is at our discretion.

MARKETING:

Email newsletters/promotions: All passengers automatically join our "Travel Club" on booking a cruise or making an enquiry. We reserve the right to promote our cruises/events to any contacts received during these processes. If you DO NOT want to receive our email newsletters, simply unsubscribe from our mailing list on receiving the first email. 

Photos/videos: We reserve the right to use any photos/videos taken of passengers during our cruises. If you DO NOT want us to use your photo/video, please call our office with details. We endeavour to be respectful of using images at all times.